At Showcase CV, we are dedicated to ensuring the security and privacy of your personal data. Our Privacy Policy is designed to provide clear insight into how we collect, store, protect, and use your personal information in accordance with applicable privacy laws. Please take the time to read through this policy to understand our practices and your rights regarding your data.

1. Types of Personal Information We Collect and How we Collect

We collect a range of personal data to deliver and improve our services effectively. This includes basic identification details such as your name, date of birth, and gender, as well as contact information like your email, phone number, and address. We may also gather financial and payment details, technical information such as your IP address, device type, and browser, along with profile settings and login credentials. In addition, we collect usage data on how you interact with our website, app, or services, your communication and marketing preferences, and details from any customer support interactions, including chat logs or call records. We also make use of cookies and similar technologies, as explained in our Cookies Policy.
We gather personal data through a variety of methods to provide and improve our services. This includes information you share directly with us when creating an account, placing an order, signing up for newsletters, or otherwise engaging with our services. We also collect data automatically through tools like cookies, pixels, and log files, which help us understand usage patterns and enhance your experience. In addition, we may receive information from trusted third parties, such as social media platforms, payment processors, or public sources, to supplement what we already have. Some data is also mandatory, either for technical reasons or to meet legal obligations—for example, payment details to process transactions or specific information required to comply with regulations.

2. Data Controller and How we Use Your Personal Data

Under the GDPR primarily acts as a Data Controller, meaning we decide how your personal information is used and are responsible for protecting it. In certain situations, however, we may act as a Data Processor handling data on behalf of another controller, such as processing user logs or managing information submitted through our website or services. In these cases, we follow the controller’s instructions and apply strict safeguards to ensure your data remains secure.
You are entitled to certain protections regarding your personal data under applicable EU law. We handle and process personal information, including electronic communications, in accordance with the GDPR (EU 2016/679) and the ePrivacy Directive (2002/58/EC), which establish requirements for collection, usage, storage, security, and management of cookies or similar technologies.

We only use your personal data for specific purposes and only when it is necessary. Below are the ways in which we use your data:

• Service Fulfillment: Your data helps us deliver our services, including processing payments, fulfilling orders, and providing customer support.
• Communication: We use your contact details to send order confirmations, promotional offers (with your consent), and service updates.
• Improvement of Services: We analyze usage data to enhance our offerings and improve user experience. This helps us identify areas for improvement, provide product recommendations, and customize your user journey.
• Marketing and Promotions: With your consent, we may use your data to send marketing emails or personalized ads.
• Legal and Compliance: We may need to use your data to comply with legal obligations, defend against legal claims, or to protect the rights and interests of and its users.

We will never use your data for purposes outside of what is specified in this Privacy Policy unless required by law or with your explicit consent.

3. Data Security and Retention

Protecting your personal data is critical to us. Showcase CV implements suitable security measures to safeguard your personal information against loss, unauthorized access, misuse, alteration, or disclosure. To protect confidentiality, it adheres to PCI security standards, and all payment transactions are encrypted. You understand and agree that your personal data may be stored outside the European Economic Area.:

Encryption: Sensitive data, particularly payment information, is encrypted during transmission to prevent unauthorized access.
Access Controls: We restrict access to your data within our organization to only those employees or contractors who need it for operational purposes.
Security Audits: Regular internal and external security assessments are conducted to ensure compliance with security standards and best practices.
Secure Storage: Your personal data is stored in secure, access-controlled environments with strong protections against unauthorized access, destruction, or alteration.

We retain your data for as long as necessary to fulfill the purposes for which it was collected, such as:

Account Data: Retained as long as your account remains active. Once your account is deleted, all personal data associated with it is securely deleted or anonymized.
Transaction and Payment Data: Retained for up to 10 years for auditing and legal purposes.
Customer Support Data: Retained for up to 3 years for troubleshooting and improving support services. After the retention period, we securely dispose of your data.

4. Sharing and Disclosure of Personal Data

We may share your data in certain situations, such as:

• With Your Consent: We will share your data with third parties if you provide your explicit consent, such as sharing your data with a partner company to deliver additional services.
• Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, or cloud storage providers. These providers are obligated to protect your data.
• Legal Obligations: We may disclose your data when required by law, including in response to legal processes or to protect our rights and comply with legal obligations.

5. Your Rights Regarding Your Data

We may share your personal data in certain situations to ensure our services run smoothly and legally. This can include sharing it with your consent, such as when working with partner companies to provide added services, or with trusted third-party providers who help us operate effectively, like payment processors, cloud storage platforms, or marketing tools. We may also disclose information when legally required, such as responding to legal processes, meeting regulatory obligations, or protecting our rights and the security of our services.

6. Changes to This Privacy Policy

We may update this Privay Policy from time to time. Any updates will be posted here, and the updated date will reflect the changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is being used, please contact us at:

• Email: [email protected]
• Phone: +421 37 230 29 39 (Mon–Fri, 08:00–23:00 GMT+2)
• Postal address: Satde s.r.o., Tatranska 3115/11A , 946 51, Nesvady, Slovakia